Due to the nature of the item, for sanitary purposes there are no refunds or exchanges. In the unlikely event you receive a damaged item, we will gladly replace it. For damaged items, please send an email showing photos of items so a Return Authorization Number (RA#) can be generated. No returns will be accepted without a RA# issued.
Melted items does not qualify for a refund or exchange. Melting most often occurs when a package has been collected at the end of the day after it has been sitting in the sun or an outside mailbox for minutes and/hours depending on your location.
To prevent product melting:
1. Watch your tracking number closely. Arrange to have your package collected by someone as soon as it is deposited in your mailbox.
2. Have your package delivered to your workplace. Quite a few of our customers do this to ensure they can collect their package as soon as it is delivered. Most workplaces have air conditioning and indoor mail collection.
3. Have your package shipped to someone who is at home during the day.
4. Have your package shipped to a PO box within an air conditioned mailing facility.
For damaged item(s), please include your order # and return to our office at:
Lip N Pour
1811 Sardis Rd N Suite 204
Charlotte, NC 28270
For all other questions or inquires, please contact us at firstname.lastname@example.org